Home > PAYMENT POLICY
1.1 The company is financially responsible for the clients account balance in any particular moment.
1.2 Company’s financial responsibility starts with the first record about the customer’s deposit and continues up to a full withdrawal of funds.
1.3 The client has the right to demand from the Company any amount of funds which is available in his/her account at the time of the enquiry.
1.4 The only official methods of deposits/withdrawals are the methods which appear on the company’s official website. The client assumes all the risks related to the usage of these payment methods since the payment methods are not the company’s partners and not the company’s responsibility. The company is not responsible for any delay or cancelation of a transaction which was caused by the payment method. In case the client has any claims related to any of the payment methods, it is his/her responsibility to contact the support service of the particular payment method and to notify the company about those claims.
1.5 The company does not assume any responsibility for the activity of any third party service providers which the customer may use in order to make a deposit/withdrawal. The company’s financial responsibility for the client’s funds starts when the funds have been loaded to the company’s bank account or any other account related to the payment methods which appear on the company’s website. In case any fraud is detected during or after a financial transaction, the company reserves the right to cancel such transaction and freeze the client’s account.
The Company’s responsibility for the clients’ funds ends when the funds are withdrawn from the company’s bank account or any other account related to the company.
1.6 In case of any technical mistakes related to financial transactions, the company reserves the right to cancel such transactions and their results.
1.7 The client may have only one registered account on the company’s website. In case the company detects any duplication of the customer’s accounts, the company reserves the right to freeze the customer’s accounts and funds without the right of withdrawal.
2.1 At any time a Client can withdraw a part or all funds from his/her Account by sending the Company a Request for Withdrawal containing the Client’s order to withdraw money from the Client’s Account, which complies with the following terms:
– the Company will execute the order for withdrawal from the Client’s trading account, which will be limited by the remaining balance of the Client’s Account at the time of order execution. If the amount withdrawn by the Client (including commissions and other expenses as per this Regulation) exceeds the balance of the Client’s Account, the Company may reject the order after explaining the reason for the rejection.;
– the Client’s order to withdraw money from the Client’s Account must comply with the requirements and restrictions set forth by current legislation and other provisions of the countries in the jurisdiction of which such transaction is made;
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